Omniqu

Help centre

Everything we know about running your front desk, written by the people who set it up.

Getting started

4 articles
What happens in week one
Day by day, what we do and the 75 minutes we need from you.
4 MIN READ
Keeping your existing number
Divert or port — the difference, and which we recommend.
3 MIN READ
Who at your business gets access
Owner, manager and staff logins, and what each can see.
2 MIN READ
Reading your dashboard
The four numbers worth looking at, and the ones that are noise.
5 MIN READ

Phone AI

5 articles
Setting up your AI receptionist
The script, transfers, and what it says when it doesn’t know.
6 MIN READ
Changing what it says about prices
Adding a service, changing a price, and testing before it goes live.
3 MIN READ
Transfer rules and service periods
Turning transfers off during service, and what callers hear instead.
4 MIN READ
After-hours and public holidays
Hours, holiday messages, and the Boxing Day problem.
3 MIN READ
Listening back to a call
Recordings, transcripts, and exporting a call for your records.
2 MIN READ

Bookings

3 articles
Setting your floor plan or resources
Tables, chairs, bays, rooms — whatever you actually book.
5 MIN READ
Turn times and double-seating
How long we hold a table, and when we’ll offer the second sitting.
4 MIN READ
Reminders and confirmations
What goes out, when, and how people confirm by reply.
3 MIN READ

Money

4 articles
Deposits and card-holds
When to charge one, how much, and releasing it automatically.
5 MIN READ
No-show protection
What we charge, what we don’t, and how to waive it.
4 MIN READ
Gift cards and expiry rules
The three-year minimum, and staying on the right side of it.
4 MIN READ
Invoices and chasing payment
Payment links, reminders, and when we stop chasing.
3 MIN READ

Website care

3 articles
Restoring a backup
One button, and what “restore-tested” actually means.
3 MIN READ
Requesting a content change
How to ask, what counts as included, and turnaround times.
2 MIN READ
What we do before a plugin update
Staging, testing and the rollback path.
4 MIN READ