HELP CENTRE / BOOKINGS
Reminders and confirmations
UPDATED 22 SEP 2026·3 MIN READ
IN THIS ARTICLE
A booking that doesn’t need a card gets confirmed straightaway; a reminder follows automatically before the appointment or table time.
What a customer receives
A confirmation message when the booking is made, and a reminder ahead of it — by SMS, email, or both, depending on what they gave you. Wording for each is editable in Settings → Messages if you want it in your own voice rather than the default.
Confirming by reply
Where a booking needs manual confirmation rather than confirming instantly, the message asking for it is built to be answered by a simple reply — no app, no link to tap, just a text back.
GOOD TO KNOW
Notification wording and timing are configured per business — if a reminder is going out at the wrong point in the day for you, that’s a setting to raise with us, not something you’re stuck with.
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