HELP CENTRE / GETTING STARTED
What happens in week one
UPDATED 22 SEP 2026·4 MIN READ
Live within a week of signing. That's the promise, and it's a promise with a condition attached rather than a footnote underneath it — read the callout below before you tell your team a date.
What "live" means on day one
We divert your existing number to us the same day, so the AI is answering calls before the week is out. You keep your number the whole time — nothing about it changes for the people who call you.
GOOD TO KNOW
Week one works by diverting your existing number, which happens the same day — you keep your number. Full porting, if you want it, runs in the background afterwards and can take carriers weeks.
What we need from you
About an hour of your time, once — a call to walk through your services, prices, hours and the questions your customers actually ask. Everything else in the setup — writing the scripts, connecting the number, importing what you already run on — is ours to do, not yours.
The first fortnight
Once you're live, someone here keeps an eye on your account for the first couple of weeks — not because we expect it to break, but because a script written before your phone had actually rung a few hundred times is a script worth checking against real calls.
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