HELP CENTRE / PHONE AI
Listening back to a call
UPDATED 22 SEP 2026·2 MIN READ
IN THIS ARTICLE
Every call the AI handles is recorded and transcribed, and both live against that call in your dashboard — not off in a separate archive you have to go find.
Finding a call
Open a call in your dashboard to play the recording and read the transcript side by side. It's the same record whether the call ended in a booking, a transfer, or a message taken.
GOOD TO KNOW
If you ever leave Omniqu, your transcripts export with the rest of your data — nothing is held back.
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